Attention Residents
To order toters or to report missed service, send email to Kate at .    Provide your name, address, and lot number in your email.  Or, call CSI directly at:  703-444-3181.

PICK UP SCHEDULE AND IMPORTANT INFO FROM CSI:

    One 96-gallon toter and recycling bin is provided to each single family home.  There will be a $10.00 replacement charge for any bin that is lost, stolen or damaged beyond repair due to resident’s negligence and will be billed directly to the homeowner. The bins are the property of CSI and therefore should remain at your address until returned to us upon your move out. 

1.  TRASH SERVICE
Your trash will be picked up at the curb twice per week (Tuesday and Friday.)  Our crews begin at 6:00 a.m.  Please have your trash and recyclables accessible by 6 a.m. on the day of delivery to ensure pickup. All pickups will occur between 6:00 a.m. and 6:00 p.m., or as soon thereafter as possible.  It’s impossible to guarantee an exact time because the amount of trash varies from day to day.  Trash is to be placed in covered cans or in heavy duty trash bags, securely tied, and placed on the curb in front of your home by 6 a.m. on the designated collection days. Ashes remain hot for several days; please store them in a metal container, out of the house, for about a week prior to putting them out for pickup.

2.  RECYCLING SERVICE
Your recycling will be picked up at the curb one day per week on Wednesday.   Click Here for specific recycling details.

3.  YARD DEBRIS
Yard Debris will be collected seasonally, every Wednesday from April 1st through the 2nd week of January.  Grass and leaves should be secured in plastic bags and placed curbside by 6 a.m.  Hedge and tree trimmings must be cut into 4 FOOT LENGTHS AND TIED IN SMALL BUNDLES OR BAGGED.   Christmas trees will be collected as space allows on the first and second Wednesday of January.

4.   MOVING BOXES
We will remove packing boxes of new residents on recycling day only.

5.  SPECIAL PICKUPS
We will provide special pickups for:  furniture, extra large amounts of yard debris, mattresses, and other large non-metal household items.  Also ferrous metals/white goods, such as stoves, refrigerators, washers, dryers, hot water tanks, and other large bulky metal goods are a special pickup.  These items will be collected by APPOINTMENT ONLY on Wednesdays, at an additional charge to the resident, payable by credit card.  Call our customer service number if you would like service.

6. NO SERVICE DAYS
There will be no refuse or recycling collection on Thanksgiving Day, Christmas Day and New Year’s Day.  We will remove refuse on the next regularly scheduled service day.  Should your recycling day fall on a holiday, pickup will occur on the next scheduled recycling day.  Because all trash and recycling is picked up on the next regularly scheduled service day, there will be no adjustment to the invoice.

7. LOUDOUN COUNTY REGULATIONS
The following items will NOT be collected:  dead animals, oil, paint, batteries, construction material, manure, tree stumps, mulch, sod, dirt, stone, rocks, or cement, bricks, poisons, dangerous acids, caustics, explosives or other dangerous material or items too large or too heavy to be loaded in collection vehicles safely by our refuse collectors.

8.  INCLEMENT WEATHER CONDITIONS
CSI makes every effort to remove refuse on snow days without unnecessarily endangering employees or equipment.  Refuse collection will be suspended upon notification from the Loudoun County Police Department that a snow emergency exists.  Under such an emergency, refuse will be collected on the next regularly scheduled service day, road conditions permitting.

9.  PICKUP POLICY
Missed trash and recycling pick-ups should be reported to the CSI Customer Service department and will be picked up within a 24-hour period.  
CSI will not be responsible for the removal of trash from any homes located on roadways that are deemed impassible by the Contractor due to inclement weather, construction on roadways, construction vehicles, or parked cars.  Uncollected trash will be picked up on the next regular scheduled pickup day.  CSI will notify Beacon Hill management if service is not rendered at a specific location due to construction blockage.